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Multi-location Banking
Build trust. Improve your reputation.
Simplify your digital operations.In the banking sector, the first interaction happens online.
Reviews, Google listings, and local information influence customer decisions every single day.
With Calton, you manage reputation, digital presence, and customer feedback in a centralized, scalable way — branch by branch.
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Reputation is already a business lever and (almost) no one is managing it.
We analyzed over 13,000 reviews from 350 branches of 10 leading Italian banks. The result? A lack of control, low response rates, and poor visibility. Review volumes are rising, but the ability to listen and respond isn’t keeping up.
Of reviews in the banking sector go unanswered
Of customers receive a reply to their reviews
Of Google listings contain errors
Review Challenge - Banche in Italia
Abbiamo confrontato 10 istituti bancari analizzando rating, temi ricorrenti, sentiment e performance locali.
Dati concreti per capire dove intervenire, come differenziarsi e migliorare la customer experience.
Calton solutions for the banking sector
Collect and manage reviews from Google, Trustpilot, and Facebook
Respond centrally, using AI or templates
Analyze key topics: wait times, staff, transparency
Get alerts for negative reviews or volume spikes
Manage Google listings and business data for all branches
Update hours, contacts, descriptions, and photos from a single dashboard
Fix listing errors, track visibility and performance
Save time with bulk updates
Compare sentiment between your branches and competitors
Identify what customers praise or criticize
Make data-driven decisions for communication and positioning
Share visual, actionable reports with marketing and customer care teams
Collect post-visit or post-service feedback, in-branch or online
Segment responses by branch, topic, customer type or timeframe
Measure NPS, satisfaction and suggestions
Turn positive feedback into public reviews
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